Shipping policy
Shipping Policy
Effective Date: 02/13/2025
At Small Talk City, we carefully pack and ship all orders to ensure they arrive safely. Please review our shipping policies below.
Processing Time
🕒 Orders are processed within 1 business day after payment is received.
- We do not ship on weekends or holidays.
- Processing times may be longer during high-volume periods or special sales.
Shipping Rates & Methods
🚚 We offer shipping within the U.S. only
- Shipping costs are calculated at checkout based on the item’s weight, size, and destination.
- We use USPS and UPS for reliable delivery.
Estimated Delivery Times
📦 Standard shipping: 3-7 business days]
Delivery times may vary based on location, carrier delays, or weather conditions.
Order Tracking
📩 A shipping confirmation with a tracking number will be emailed to you once your order has shipped.
Lost, Stolen, or Damaged Packages
- We are not responsible for lost or stolen packages once they are marked as "delivered" by the carrier.
- If your package arrives damaged, please contact us within 2 days with photos of the damage, and we will assist you in filing a claim with the shipping carrier.
Address Issues
📬 Please ensure your shipping address is correct at checkout. We cannot update addresses after an order is placed. If an order is returned due to an incorrect address, the buyer will be responsible for additional shipping costs.
Questions?
If you have any shipping concerns, please contact us at talk@smalltalkcity.com before placing an order.